Complaints Procedure
The Society recognises that, from time to
time, complaints may arise. Where a member feels that he/she has a
legitimate complaint it must be sent, in writing and signed, to the
Complaints Officer (usually the Company Secretary) ONLY,
following the Society’s Complaints Procedure.
A written complaint made which does not
follow the Society’s Complaints Procedure, or seeks to circumvent it, will
not be accepted.
Anonymous or third party complaints will
not be considered.
Members are advised to keep the details of
their complaint confidential. Experience has shown that the outcome of
complaints can be affected by details being discussed with a third party.
If you have any queries
relating to the Complaints Procedure, please contact the Complaints Officer
-
Mr
B Gates
Mr Brian Gates, Moss-Side, Cummertrees, Annan, Dumfriesshire, DG12 5PU.
Telephone: 01461 700434 Mob 07771 822775
Last Updated Sunday, May 10 2009 @ 07:31 PM BST; 838 Hits 
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